How to become a 911 operator in New York: Complete Knowledge

become a 911 operator in New York

Last updated on January 19th, 2024 at 12:47 am

If you’ve ever considered a career where you can make a real difference, becoming a 911 operator in New York might be the path for you. Being a 911 operator is about helping people in emergencies. This guide will break down the steps you need to take to become a 911 operator in New York. Let’s explore how you can start this important journey and play a vital role in keeping our communities safe.

How to become a 911 operator in New York

As you can see, answering the phone and taking down your address is just the beginning of what it takes to be a 911 operator. They ask questions about the complainant’s location and circumstances to determine what emergency services are needed.

A 911 operator may be confronted with an almost infinite variety of situations. Everything from ongoing domestic disputes to tragic deaths must be reported to a 911 operator. However, the questions asked will vary depending on the circumstances.

In the previous article of our blog, we told you, Which Five Colleges And Universities Are In Massachusetts. Similarly today in this article we will tell you How to become a 911 operator in New York. So friends, let’s start the article and answer many more questions related to 911 operators. Some of which we have given below.

Related Topics.

  • What is a 911 operator called?
  • How to become a 911 operator in New York?
  • How much do 911 operators make in New York?
  • What is the difference between a 911 operator and a dispatcher?
  • Are 911 operators police officers?
  • Is 911 operator is government job?
  • How long it takes to become a 911 operator in New York?
  • What are the working hours for 911 Operator
  • What are the wages and benefits that come with working as a 911 operator?
  • Conclusion

What is a 911 operator called?

A 911 operator is commonly referred to as an emergency dispatcher or public safety dispatcher. Their role involves answering calls from people in need of urgent help, such as police assistance, firefighting, or emergency medical services. They are also known as public safety telecommunicators, as they play a crucial role in coordinating and dispatching the necessary emergency services when needed.

(( Source: Information on the role of a 911 operator gathered from Wikipedia ))

How to become a 911 operator in New York?

By following the below steps you will become a 911 operator in New York Steps are:

Step 1: Get yourself job-ready in New York City

One year of full-time experience in clerical chores or working with the public in a capacity that entailed acquiring information is one of the Department’s minimal qualifications for employment before beginning training to become a 911 operator.

However, if you have at least 30 college credits or two years of active military service with an honorable discharge, you can substitute that experience for the academic requirements.

Job seekers in New York City often have a bachelor’s or associate’s degree in one of the following fields before applying to 911 operator positions:

  • Public Safety
  • Emergency Management
  • Communications
  • Criminal Justice

A college degree is highly advantageous for those seeking to enhance their careers as 911 operators in New York City. Job prospects improve with additional training, education, and experience.

Step 2: Apply for employment and succeed on the civil service exam

Check the NYC Department of Citywide Administration Services website each month for the exam schedule to see when the next 911 operator civil service exam will be held. The Civil Service System is another topic covered in this article.

Applications can be sent to the NYPD Employment Department at (click the police communications technician icon) at any time, regardless of 911 operator civil service testing dates.

Step3: Go through the necessary pre-employment steps and training

You’ll have to do a few things before you can start working as a 911 operator in New York City. These include:

  • Submitting to a background check (for which you’ll have to pay a $75 fingerprint screening processing fee).
  • Having both medical and psychological tests
  • Providing evidence of your eligibility to work in the United States
  • Passing a drug test
  • proving your understanding of English
  • demonstrating that you will maintain residency within 90 days of the appointment

How to become a 911 operator in New York?

How much do 911 operator makes in New York
How much do 911 operator makes in New York

How much do 911 operators make in New York?

As of January 19, 2024, the average hourly compensation for 911 Dispatchers in the state of New York stands at $29.00. The salary spectrum for individuals in this role exhibits diversity, with some operators earning as high as $45.00 per hour, while others receive a lower rate of $17.00.

It is noteworthy that the prevailing range for the majority of 911 Dispatcher salaries in New York falls between $22.00 and $32.00 per hour, reflecting variations in remuneration within this profession.

What is the difference between a 911 operator and a dispatcher?

Here are the key distinctions between a 911 operator and a dispatcher.

Aspect911 OperatorDispatcher
Job DutiesAnswer 911 calls, assist callers, provide comfort and resources.Take information from callers, communicate with first responders, and relay mission updates.
Job RequirementsPreferably an associate degree, or certification from NENA or APCO.Preferably an associate degree, certification from NENA or APCO, proficiency in radio protocol, call-taking skills, and map reading.
Work EnvironmentTypically work in 911 call centers in administrative buildings.Primarily office-based, managing schedules, and communicating through computers. May also make trips to meet drivers.
SkillsExcellent communication, multitasking, and composure under pressure are crucial in information technology. Rapid analysis and precise direction-giving, along with familiarity with computer-aided dispatch systems and mapping tools, contribute to the effectiveness of dispatchers in the field.Excellent communication, multitasking, and composure under pressure. Rapid analysis and precise direction-giving. Familiarity with the area and handling multiple phone lines for 911 operators.
SalaryAverage salary is $49,177.Average compensation is $45,774.

Are 911 operators police officers?

In general, no, 911 operators are not police officers. Typically, they are civilians employed by the police agency. However, there are instances where 911 operators may be individuals who were once police officers and have since retired from active duty.

Is 911 operator is government job?

The nature of whether a 911 dispatcher is a government employee or not depends on the entity by which they are employed. In the provided context, the distinction is made between different dispatch centers:

  1. Ambulance Service Dispatch Center: If the dispatcher is part of an ambulance service dispatch center owned by a private company, then the dispatcher is likely employed by a private entity.
  2. Law Enforcement Dispatch: On the other hand, law enforcement dispatch is mentioned as being considered local government employees. In this case, if the dispatcher works in law enforcement dispatch, they are more likely to be employed by a local government agency.

Therefore, the employment status as a government or private employee depends on the specific dispatch center and the type of emergency services they handle.

How long it takes to become 911 operator in New York?

Employers provide training programs for operators, either through specialized agencies for 911 operators or directly.

This training typically entails 40 hours of classroom instruction, practical exercises, and simulated crises. You can become a certified 911 operator in New York by completing this course and any further training your employer provides.

What are the working hours for 911 Operators?

become a 911 operator in New York
become a 911 operator in New York

As a 911 operator, you might be called in to work at any time of day. Naturally, 911 centers cannot be shut down for any reason. That’s why we’re open every day of the year, all year long.

Naturally, you would be assigned to a shift and have to work on the days and times corresponding to your shift rotation. The standard workday at an office is 12 hours long. You can work from 6 a.m. to 6 p.m. on the day shift.

Most businesses instead have their workers alternate between 36 and 48-hour weeks. Some agencies, though, do things differently. There are several that can fill eight-hour shifts with workers. So, once again, it depends on the organization you work for.

What are the wages and benefits that come with working as a 911 operator?

Salary and benefit packages vary from agency to agency, as in most fields. A 911 agency’s willingness to pay its staff is contingent on several criteria, including the size and crime rate of the town.

No one gets paid the same, and there is no floor (beyond the federally mandated minimum wage). There is, however, an estimate of your potential earnings.

Again, the agency you work for will determine your eligibility for benefits. Health, dental, and 401(k) plans are standard fares at most companies. However, many offer enticing bonuses to attract customers. Since this line of employment has been linked to a decline in mental health, some provide free counseling and therapy to their employees.

So make sure that one of your interview questions is on that. Be bold about asking for clarification, as these will vary from organization to organization. While maintaining your professionalism is of the utmost importance, so is protecting the time and energy you put into things.


You’ve gained a deeper comprehension of the job requirements and responsibilities of a 911 operator. Just accomplish what needs to be done now. Reaching out to and engaging with people already in the field is another excellent way to learn about the business.


Many challenges make working as an emergency operator challenging. First, it's very demanding and stressful work since you never know when a distressed caller will pick up the phone and how your response will affect the rest of their lives.

More than 102 thousand 911 operatorsars currently working in the United States.

Thanks for your visit.

(How to become a 911 operator in New York?)

Disclaimer: Information in this article is for general guidance only. Readers should verify details independently, and outcomes may vary. we suggest seeking advice from experts before taking any action.

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